24 May 2024 10:39 AM
HI, I am looking to change to full fibre broadband.
can my sky Q mini multiroom boxes work on a different provider?
I have been looking but get mixed responses
24 May 2024 10:51 AM
Posted by a Superuser, not a Sky employee. Find out more
@jcl186 wrote:
HI, I am looking to change to full fibre broadband.
can my sky Q mini multiroom boxes work on a different provider?
I have been looking but get mixed responses
Hi @jcl186
Sky Q can be used with 3rd Party (non Sky) broadband suppliers. Main difference with non Sky Broadband is that when using WiFi, is that the the Main Q box can only be connected to the router 2.4 Ghz WiFi.
Also minis when using WiFi must be connected by WPS to the main Q box and cannot connect to the router directly.
If your minis were previously connected to a Sky Q router and it is a lot further away from the main Q box then it is from the router then you may need a Q WiFi booster.
24 May 2024 10:54 AM
It should work. It may need a little work to reconnect the mini to the main.
Are you with sky broadband now and switching away? If yes there may be some work, if not then there shouldn't be any real issues other than maybe some reconnecting the boxes.
24 May 2024 02:16 PM
I have Virgin broadband and never had any issues connecting.
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