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Discussion topic: Sky Q mini not working

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This message was authored by Itsjustme79 This message was authored by: Itsjustme79

Sky Q mini not working

Hi,

Ive been having ongoing issues with my sky mini Q box in the bedroom. Last night it wouldn't connect to my broadband. I reset my main box and it seemed to work, but tonight its going on and off and says we need to update. Ive done all the steps required but still nothing has resolved the problem.

 

can you help? 

 

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This message was authored by Anonymous This message was authored by: Anonymous

Re: Sky Q mini not working

Check your Standby mode, if it is Eco or None change it to Active. This MIGHT solve your problem. Go to settings, then Setup, then Preferences.. On the right look at Standy Mode. If it is not set to Active then that might be your problem. Worth a check methinks, it might fix your problem.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky Q mini not working

Posted by a Superuser, not a Sky employee. Find out more

@Anonymous 

That's not the issue the OP is having. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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