Sky Q mini error mr001

[Dhomewood]

I've just got a new sky q mini box for my office at home but it currently won't connect to the main sky q box. I keep getting error mr001. Has anybody been able to resolve this?

[oldfella]

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@Dhomewood wrote:

I've just got a new sky q mini box for my office at home but it currently won't connect to the main sky q box. I keep getting error mr001. Has anybody been able to resolve this?

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Hi @Dhomewood 

Assume the mini came from Sky and you have the monthly Q Multiscreen subscription?

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

[Dhomewood]

Thank you for replying.  I've tried everything with no luck and I'm currently trying to get in contact with sky customer services to get a booster but no luck so far.

[K.L.Richards]

Alot of posts on this. I had the same problem yesterday after Sky help got me to factory reset my router (which wasnt needed).

Anyway, after battling to sort the MR001 issue with my mini boxes not connecting to the main box, I remembered that for them to connect using the MPS button, they have to connect to a 2.4Ghz Wifi channel. If your Sky Router is set to combine the 2.4 & 5Ghz band into one SSID, then you have to disable the 5 GHZ band first. You can then connect the mini boxes, by following the onscreen intrsuctions using the MPS button. When they are connected you can re-enable the 5Ghz channel on the router.