Sky Q mini connection issue

[Stever1959]

We have our Sky Q main box in our lounge and a mini upstairs in our playroom/bedroom. Our broadband is Plusnet superfast and is very fast. However we can't get the mini to connect to the main box as must be too far away. Can anybody suggest a way of solving this. I heard sky signal boosters only work with Sky broadband. Seems unfair especially as costing £15pm and service cannot be used! Help!

[oldfella]

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@Stever1959 wrote:
We have our Sky Q main box in our lounge and a mini upstairs in our playroom/bedroom. Our broadband is Plusnet superfast and is very fast. However we can't get the mini to connect to the main box as must be too far away. Can anybody suggest a way of solving this. I heard sky signal boosters only work with Sky broadband. Seems unfair especially as costing £15pm and service cannot be used! Help!

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Hi @Stever1959 

You need a Sky Q WiFi booster positioned midway between the main Q box and the mini.

Regardless of Broadband supplier they can be used to aid connection as they connect to the main Q box WiFi and not your router

[Stever1959]

Hi@oldfella many thanks for this advice. Where can I get this booster? Only from Sky or elsewhere?

[oldfella]

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@Stever1959 wrote:

Hi@oldfella many thanks for this advice. Where can I get this booster? Only from Sky or elsewhere?

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Only from Sky @Stever1959 

[Stever1959]

Hi @oldfella many thanks will try to get one from Sky and give it a try.