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Discussion topic: Sky Q mini boxes

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Avatar for dawnvowen
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This message was authored by: dawnvowen

Message posted on ‎21 Mar 2026 10:58 PM

Sky Q mini boxes

Both boxes just stopped working and won't fire up and connect. The error code that comes up on screen isn't included on the support pages. Can anyone help?

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎21 Mar 2026 11:01 PM

Re: Sky Q mini boxes

Posted by a Superuser, not a Sky employee. Find out more

@dawnvowen 

 

As a first step, try fully rebooting the main Q box (remove and restore the power supply)

* * * * * * *

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Avatar for Laing1
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This message was authored by: Laing1

Message posted on ‎22 Mar 2026 07:03 PM

Re: Sky Q mini boxes

Posted by a Superuser, not a Sky employee. Find out more
@dawnvowen wrote:

Both boxes just stopped working and won't fire up and connect. The error code that comes up on screen isn't included on the support pages. Can anyone help?

@dawnvowen what error code do you get ?


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
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