Sky Q mini boxes not working

[james115]

For a week now our Sky Q mini boxes are not working.

We keep getting informed that we are not getting a network connection ,we have tried everything but still not working .

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Quoman7]

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@james115 wrote:

For a week now our Sky Q mini boxes are not working.

We keep getting informed that we are not getting a network connection ,we have tried everything but still not working .

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Hi @james115 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, then do the same with any Mini boxes?

[Lisa-P1987]

We are still looking to help you @james115 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks