Sky Q mini box

[Discovery26]

I need a contact number for an engineer

[Daniel0210]

What issue are you having with the mini box that makes you suspect you need an engineer visit?

[Discovery26]

We had a power cut on Tuesday and when the electric came on, the main Q box came on but the mini box didn't. We've tried resetting it and done many of the options but nothing has worked.

We've been advised through the Sky app that we need an engineer/technician but no contact number given.

[TimmyBGood]

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@Discovery26 wrote:

We've been advised through the Sky app that we need an engineer/technician but no contact number given.

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Typically they'd just offer a hardware swap-out by courier delivery: there aren't any field repairs applicable to Mini boxes.

[Daniel0210]

@Discovery26 

Any power light on the mini box?

Have you tried it in another plug socket?

Have you tried a different electrical device in the socket the mini box is in?

As stated by @TimmyBGood Sky are far more likely to just arrange what is known as a doorstep box swap whereby DPD deliver a replacement mini box and take away your mini box that you'll have to disconnect and have ready by the front door for the courier. 

These are the current methods for contacting Sky. Depending on the reason for making contact some methods will be more appropriate than others …

🟧 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟧online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟧Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟧Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟩Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.

[oldfella]

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@Discovery26 wrote:

We had a power cut on Tuesday and when the electric came on, the main Q box came on but the mini box didn't. We've tried resetting it and done many of the options but nothing has worked.

We've been advised through the Sky app that we need an engineer/technician but no contact number given.

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Hi @Discovery26 

Work through the following link.   It also refers to mini boxes.
https://www.sky.com/help/articles/sky-q-box-wont-turn-on