Sky Q mini box

[LS64]

Hi, I got a sky q mini box for my daughters bedroom for Christmas, (received the box just before Christmas) 

My daughter has only used the box twice since we set it up and everything was fine.

She has gone to watch it tonight but it seems as though the remote isn't working. 
I have changed the batteries with no joy.

I had to turn the box on at the box which has brought sky up on the tv, but we can't do anything else as the remote dosnt seem to work. 

[oldfella]

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@LS64 wrote:

Hi, I got a sky q mini box for my daughters bedroom for Christmas, (received the box just before Christmas) 

My daughter has only used the box twice since we set it up and everything was fine.

She has gone to watch it tonight but it seems as though the remote isn't working. 
I have changed the batteries with no joy.

I had to turn the box on at the box which has brought sky up on the tv, but we can't do anything else as the remote dosnt seem to work. 

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Hi @LS64 

With the mini box on
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.