@Ally74 wrote:
Thw engineer out a few weeks ago because the mini box was not connecting to the main ask Q box. He installed a hub and all was well. Now the middle light on the hub is off and the mini box will not connect at all. I have followed all the instructions online and it is not fixed. Trying to speak to someone at a sky is impossible. Just feel it is all a waste of money and quite helpless. Help!
Hi @Ally74
Assume that it was a Sky Q WiFi booster installed between the main Q box and the mini?
Assuming the main Q box is connected correctly you need to set up the Q booster as follows.
Position the booster approx midway between the main Q box and the mini.
- Hold the WPS button on your booster for 3 seconds until it flashes amber. Then hold the WPS button on the front of your main Q box for 3 seconds until it flashes amber - You'll need to do it within 2 minutes.
- After a few minutes, the connected light on the booster should turn green. You're all set up.
Tip: Need to move your booster after you've connected, don't worry it will automatically reconnect when its moved as long as its within range of your main Q box.
Then carry out a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with Q device,
You will be asked to press the WPS button on the Q booster box (not the mini as the Network reset will start the mini WPS automatically).
