Sky Q mini box won’t turn on

[Flexi]

We hadn't been using the mini box for a while and I've plugged it in, told it we have a new router and it tells me 'we're connecting' you, don't turn off when the screen goes blank' , but nothing happens. There is an amber light on the box but the standby and sky buttons on the remote don't work.  I reset the router and changed the batteries in the remote before turning the mini box on so any help would be appreciated.

thanks

[oldfella]

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@Flexi wrote:

We hadn't been using the mini box for a while and I've plugged it in, told it we have a new router and it tells me 'we're connecting' you, don't turn off when the screen goes blank' , but nothing happens. There is an amber light on the box but the standby and sky buttons on the remote don't work.  I reset the router and changed the batteries in the remote before turning the mini box on so any help would be appreciated.

thanks

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Hi @Flexi 

Have you tried pressing the Standby button (Amber led) on the front of the mini box.
If this turns the Q box on
With the mini box on with green led try completly resetting your mini Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the mini box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.