Hi wondered if anybody else had this issue, the mini connects to the main box ok, EPG appears as normal but whichever channel I select I just get a blank blue screen. Even recorded programs are the same, all recordings appear but when one is played I just get the same blank blue screen. I rebooted the box multiple times but no change.
Posted by a Superuser, not a Sky employee. Find out more
@snowball2 Try a reboot of the main Sky Q box first, then once that’s back up and running do the same with any mini boxes - ~ Using the remote put your main Sky Q box into standby ~ switch the box off at the plug ~ wait at least 30 seconds and then switch the box back on at the plug ~ follow the on screen instructions ~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds ~ press the 🏠 button
Allow 5-10 minutes before things hopefully revert back to normal.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Posted by a Superuser, not a Sky employee. Find out more
@snowball2 Try a reboot of the main Sky Q box first, then once that’s back up and running do the same with any mini boxes - ~ Using the remote put your main Sky Q box into standby ~ switch the box off at the plug ~ wait at least 30 seconds and then switch the box back on at the plug ~ follow the on screen instructions ~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds ~ press the 🏠 button
Allow 5-10 minutes before things hopefully revert back to normal.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
