@Amystanding123 wrote:
I have just re-enstated my sky and was told i was up and running but cant watch any of the contracted channels keeps saying you need to subscribe what do i need to do if i can do anything at home without having to phone sky back
Hi @Amystanding123
Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)
note: some features may take up to 5 minutes to return.
Depending when you reinstated it could take a few hours.
