Sky Q mini box not working

[GillyE84]

My Sky Q mini box isn't working. I switch on at mains and a red light comes on but nothing else happens, nothing comes up on screen and light just stays red. I've tried doing what it says in troubleshooting advice like resetting etc but still nothing. My main box and my other mini both still work fine. Do I need a new box?

[oldfella]

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@GillyE84 wrote:
My Sky Q mini box isn't working. I switch on at mains and a red light comes on but nothing else happens, nothing comes up on screen and light just stays red. I've tried doing what it says in troubleshooting advice like resetting etc but still nothing. My main box and my other mini both still work fine. Do I need a new box?

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Hi @GillyE84 

Have you tried switching the mini on using the Standby button on the front right of the mini (the Amber led)?

If this brings the mini on

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

[GillyE84]

Yes I've tried that as I thought it was the remote to start with and yes I've pressed the button on the front too. Done everything it's suggested on troubleshooting. Thankyou