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Discussion topic: Sky Q mini box non responsive

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This message was authored by: Nutty2010

Sky Q mini box non responsive

Our Sky Q mini box will not react to the remote control. We know the control works because we can activate the tv change volume etc. the mini box does seam to take any commands we ask so we are unable to get into the mini box settings to check anything. The mini box will turn on and the main menu is displayed on the tv but as the mini box won't react to the remote we can watch anything. Do we need a new mini box?

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This message was authored by: Quoman7

Re: Sky Q mini box non responsive

Posted by a Superuser, not a Sky employee. Find out more

@Nutty2010 wrote:

Our Sky Q mini box will not react to the remote control. We know the control works because we can activate the tv change volume etc. the mini box does seam to take any commands we ask so we are unable to get into the mini box settings to check anything. The mini box will turn on and the main menu is displayed on the tv but as the mini box won't react to the remote we can watch anything. Do we need a new mini box?


Hi @Nutty2010  Hold down 7 and 9 on your old remote until its light flashes 4 times.

Hold down 1 and 3 together
Select Continue and enter the brand of the TV
Or Select Find it for me?

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