0

Discussion topic: Sky Q mini box losing internet connection

Reply
This message was authored by: NaNa73

Sky Q mini box losing internet connection

My sky q mini box loses internet connection at least once every day. I follow all the directions to re-connect. It works for a while but then loses internet again.

Reply

All Replies

This message was authored by: Laing1

Re: Sky Q mini box losing internet connection

Posted by a Superuser, not a Sky employee. Find out more

@NaNa73 wrote:

My sky q mini box loses internet connection at least once every day. I follow all the directions to re-connect. It works for a while but then loses internet again.


@NaNa73 when you say I follow all the directions to re-connect. 

 

Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

rebooting the mini box


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
Reply