Sky Q mini box keeps freezing

[Emma87]

have reset it and the main sky Q box but still having issues With a lot of channels 

[oldfella]

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@Emma87 wrote:

have reset it and the main sky Q box but still having issues With a lot of channels 

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Hi @Emma87 

you may have already rebooted but try the following again.
First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

[Emma87]

Hi thanks for your reply I have done all those steps my main sky Q box is in the living room and the mini is in the kitchen the sky broadband router is near the main sky Q box and the distance between the main box and the mini is literally 5 meters. I already have a sky Wi-Fi booster in the hallway between living room and kitchen this has been happening for a long time now and it's driving me crazy is there anything else that can be done before I need an engineer out

[oldfella]

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@Emma87 wrote:

Hi thanks for your reply I have done all those steps my main sky Q box is in the living room and the mini is in the kitchen the sky broadband router is near the main sky Q box and the distance between the main box and the mini is literally 5 meters. I already have a sky Wi-Fi booster in the hallway between living room and kitchen this has been happening for a long time now and it's driving me crazy is there anything else that can be done before I need an engineer out

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Hi @Emma87 

Exactly what did you do when you carried out a network reset on the mini box?

edit

Also is the booster a Sky Q booster

[Emma87]

Home then settings then setup went to network went to the status and clicked reset. Is there any other way of doing it 

[oldfella]

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@Emma87 wrote:

have reset it and the main sky Q box but still having issues With a lot of channels 

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Yes you said that @Emma87 

Exactly what did you do after you pressed reset

[Emma87]

Yes it's a sky Q booster (everything in the house connected to the Wi-Fi is working great) 

[Emma87]

Pressed the WPS button on the main box 

[oldfella]

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@Emma87 wrote:

Pressed the WPS button on the main box 

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Yes OK @Emma87 

Sorry about my last post as I seemed to get signed out and answered your first post again.

OK so did the Mini box connect when you pressed the main Q WPS?

Is the Q booster nearer to the Mini than the main Q box?

[Emma87]

Yes it connected again after (now as we speak it's working but no doubt it will start freezing again as it's been doing this for a while now) the skyQ booster would be positioned exactly half way between the main box and the mini 

[oldfella]

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@Emma87 wrote:

Yes it connected again after (now as we speak it's working but no doubt it will start freezing again as it's been doing this for a while now) the skyQ booster would be positioned exactly half way between the main box and the mini 

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Hi @Emma87 

Assume the Q booster has been connected to the Sky Router by WPS or is it connected to the main Q box by WPS?

Either way if the booster is nearer to the mini than the main Q box then you need to connect to this by WPS after the Network reset (and not the main Q box)