Sky Q mini box in standby mode

[Anonymous]

My sky Q mini box is permanently in red standby mode. Remote batteries are working and I have switched off and unplugged at mains a number of times but box remains in standby mode. 

[Addie15]

Hi there, Ace. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147