31 Aug 2023 05:41 PM
31 Aug 2023 05:47 PM - last edited: 31 Aug 2023 05:48 PM
Posted by a Superuser, not a Sky employee. Find out more
@Daisyrand wrote:
I recently upgraded to Sky Q and paid £50 for an additional box I didn't need. The engineer took it away and said I would get a refund but I've heard nothing. Can I have my £50 back please
@Daisyrand Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.
The engineer really shouldn't have taken the box away
I have escalated this to sky
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The link below explains how the escalation process works
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
01 Sep 2023 11:16 AM
Posted by a Sky employeeThanks for escalating this. We’ve sent @Daisyrand an invite to chat.
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