Sky Q mini box freezing

[Scrooge01]

Hello all,

As MANY others are reporting, my mini box keeps freezing. I've rebooted (router + main box), unplugged the mini & reset - still happened. Had a NEW mini box delivered from Sky - after 2 days it kept freezing again. Got a Sky booster & set everything up from scratch again. STILL freezing!

Am sick to death of these constant problems & Sky don't seem to offer any actual help apart from telling you to reboot etc. There seems to be a LOT of people with this issue and, considering the £££ we pay, they need to actually DO SOMETHING ABOUT IT!!!!

[TimmyBGood]

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@Scrooge01 wrote:

Got a Sky booster & set everything up from scratch again.

Where is the booster located?  To be effective it needs to be as close as possible to midway between the main Q box and the Mini box location.

There seems to be a LOT of people with this issue

Q television has many millions of subscription households: a small percentage experiencing problems is a large number of users.

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[Scrooge01]

I've set up everything from scratch 4 times, have the booster connected & STILL doesn't work.