Sky Q mini box connectivity issues

[Cartersaintt106]

Hi all,

I often have intermittent connectivity issues between my Sky q mini boxes (3

in the house). I'm on BT Broadband not sky wifi. Tonight when I tried to reset two of them because I kept losing signal - the wps connectivity wouldn't work between the main Q box and the mini boxes, I tried several times. Eventually I've connected an Ethernet cable between a BT disc and one of the mini boxes and it's now working so two questions:

- How can I solve the wps connectivity issues and the intermittent issues ideally?

- Wirh the mini box now connected via Ethernet am I ok to leave WiFi on or do I need to turn it off? And ultimately does it make sense to connect all my mini boxes via Ethernet?

Thanks all

[oldfella]

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@Cartersaintt106 wrote:

Hi all,

I often have intermittent connectivity issues between my Sky q mini boxes (3

in the house). I'm on BT Broadband not sky wifi. Tonight when I tried to reset two of them because I kept losing signal - the wps connectivity wouldn't work between the main Q box and the mini boxes, I tried several times. Eventually I've connected an Ethernet cable between a BT disc and one of the mini boxes and it's now working so two questions:

- How can I solve the wps connectivity issues and the intermittent issues ideally?

- Wirh the mini box now connected via Ethernet am I ok to leave WiFi on or do I need to turn it off? And ultimately does it make sense to connect all my mini boxes via Ethernet?

Thanks all

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Hi @Cartersaintt106 

Would make more sense if you connected all your Q boxes by Ethernet.  They would all need to connect to BT discs.

When all boxes are connected by Ethernet you can then switch off all Q box WiFi.

Start with main Q box and first carry out a Network reset with the Ethernet connected.
Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Select connect wired to non Sky Router. Do not carry out any WPS and just wait for the box to connect. It may take a couple of minutes. If it does not connect there is an issue with the Ethernet connection.
As soon as it connects go immediately into the Q box hidden menu and turn off WiFi.

To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Go to Network to turn off both bands of WiFi. Confirm before exit.

Repeat the network reset on any minis in the Mini Home menu with the Ethernet connected. Again do not do any WPS and just wait for it to connect.
Once it is connected go immediately into the mini hidden menu (same procedure as above) and turn off both bands of WiFi. Confirm before exit.