Sky router not connecting to Q box

[Sphynxx]

My broadband was useless yesterday and it's still poor, but having got that semi working now can't connect the router to the sky Q box. Yes, I have followed the reset instructions completely, pressing the right button on the router. The screen just tells me the connection has failed. It's very frustrating. Can anyone help?

[oldfella]

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@Sphynxx wrote:

My broadband was useless yesterday and it's still poor, but having got that semi working now can't connect the router to the sky Q box. Yes, I have followed the reset instructions completely, pressing the right button on the router. The screen just tells me the connection has failed. It's very frustrating. Can anyone help?

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Hi @Sphynxx 

Assume you are on Sky Broadband .

Did you reset the Sky router before carrying out the Network reset on the Q box

[Sphynxx]

Yes, we are on Sky broadband and did reset the router. We also have a booster and mini box upstairs I don't know if that makes a difference. None of them are working