Sky Q mini box connection

[Lpoollass21]

When I'm watching my mini box upstairs it will go off and say I can't watch tv as the mini box is having trouble connecting to my sky Q box downstairs, I've tried resetting the both of them, it solves the problem for a few minutes but then it happens again, I've also tried resetting it using the wow button but the same happens again? 

[Laing1]

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@Lpoollass21 wrote:

When I'm watching my mini box upstairs it will go off and say I can't watch tv as the mini box is having trouble connecting to my sky Q box downstairs, I've tried resetting the both of them, it solves the problem for a few minutes but then it happens again, I've also tried resetting it using the wow button but the same happens again? 

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@Lpoollass21 sounds like your mini box is right on the limit of receiving the signal from the main box and you may need a booster

You will need to contact Sky to get a booster 

You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag

[Lpoollass21]

I have a booster already that is plugged in upstairs. But still having this trouble.

[Laing1]

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@Lpoollass21 wrote:

I have a booster already that is plugged in upstairs. But still having this trouble.

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@Lpoollass21 is it a booster supplied by Sky and is it halfway between the mini box your nearest other piece of Sky Q equipment 

who is your broadband provider ?

[Lpoollass21]

Yes its a sky booster provided by sky, i have soy broadband too! And yes its halfway between the routa and box so i just dont know why it keeps on cutting off with no connection.