Discussion topic: Q Multiscreen box fault
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Message posted on ‎15 May 2024 09:46 AM
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Q Multiscreen box fault
My box has an intermittent issue. When I first switch it on it defaults to a radio station rather than the last TV channel I was watching. When I change channels, the screen begins black but showing the iD info then shortly afterwards suddenly opens up to the full screen as normal. I have tried rebooting and changing the HDMI cable but there is no change. I have WiFi boosters in my house even though they are not essential.
Advice please.
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All Replies
Message posted on ‎16 May 2024 11:33 AM
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Re: Q Multiscreen box fault
Hi there @orpheum , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Lisa - Sky Tech Team Expert
Message posted on ‎18 May 2024 11:37 AM
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Re: Q Multiscreen box fault
Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.
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