Sky Q mini box connection dropping in garden room

[stevenh73]

Hi, we have our sky Q Hub going to the main lounge TV, along with an additional 4 Sky Q mini boxes covering our bedroom, my sons bedroom, our daughters bedroom, and the last and problem mini box out in our garden room. It's not that far from our bedroom mini box, maybe 6 meters, but it keeps losing the signal and giving us the blue screen, then sometimes just comes back on without even resetting it. Our broadband is with BT and we have discs all round the house giving excellent wifi coverage so wifi's not an issue. The main problem is the garden room Sky Q mini box dropping all the time! 
My question is, how can we fix this? I think my Sky Q hub is fed by Ethernet cable directly from the BT router rather than wifi, but can I run a cable directly from the Sky Q hub to the garden room sky Q mini box to stop the signal dropping? If so, what kind of cable? Wifi in the garden room isn't too bad but is that a factor too that I need to consider? 

Help! 

[oldfella]

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@stevenh73 wrote:

......... Our broadband is with BT and we have discs all round the house giving excellent wifi coverage so wifi's not an issue. The main problem is the garden room Sky Q mini box dropping all the time! .......

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Hi @stevenh73 

if your minis are on WiFi then your BT disc WiFi is irrelevant.  In fact it will interfere with the WiFi that the minis are trying to connect to.

On 3rd party Broadband using WiFi the minis will only connect to the Sky Q mesh WiFi .generated by the Q boxes..  They will not connect by WiFi to 3rd party WiFi extenders.

One option you have is to connect All Q boxes by Ethernet to your discs.  All the Q box WiFi can then be turned off

[stevenh73]

@oldfella  Thanks but I only have 2 discs so that's not an option. Is their no way to run a cable from the main hub to the problem mini box? 

[PandJ2020]

You could purchase more BT discs - I have 4 and run all my Q boxes off them via Ethernet.

[stevenh73]

@PandJ2020  So I just plug the mini boxes in to the BT disc via Ethernet cable?  Does that then cancel out the Sky Q mesh signal?
Do I need to turn off wifi on the main box or mini boxes for it to work? 

thanks 

[PandJ2020]

Yup, I've disabled WiFi on the Q boxes via the engineer menu.

[TimmyBGood]

@stevenh73 

1) Press the ‘Home’ button on your Q remote control.
2) Scroll down to highlight ‘Settings’ but DO NOTpress select.
3) Press ‘001’.
4) Press ‘Select’

Then: Network -

- 2.4Ghz wireless - Off

- 5Ghz wireless - Off

[stevenh73]

So once I do that the sky Q mini boxes won't use the sky Q mesh network for the TV signal?

I though it had to use that for the system to work? 

[TimmyBGood]

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@stevenh73 wrote:

I though it had to use that for the system to work? 

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Not if there's an ethernet connection on the same logical network as the main Q box.

[oldfella]

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@stevenh73 wrote:

@oldfella  Thanks but I only have 2 discs so that's not an option. Is their no way to run a cable from the main hub to the problem mini box? 

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Assume you mean the main Q box @stevenh73 

This can be done but you need a simple unmanaged Ethernet switch at you main Q box if you are also intending to connect the main box to your router.

Other minis on WiFi and the main  Q Box will need to have WiFi left on.

Although it can be turned off on the Ethernet mini

[stevenh73]

Ok, so let me get this correct before I buy other BT broadband discs. 

My main Sky Q hub can be directly Ethernet cable linked to my BT broadband router. If that's the case I can then use my BT wifi booster discs and link them by Ethernet cable from the disc to the sky Q mini boxes thus taking away the requirement for the sky Q mini boxes to run off the poor mesh signal I have at present and they will all work fine as long as the BT discs are all receiving a good wifi connection from the main BT router?  Is that 100% correct? 

Sorry, not the best at this tech stuff. 

[oldfella]

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@stevenh73 wrote:

Ok, so let me get this correct before I buy other BT broadband discs. 

My main Sky Q hub can be directly Ethernet cable linked to my BT broadband router. If that's the case I can then use my BT wifi booster discs and link them by Ethernet cable from the disc to the sky Q mini boxes thus taking away the requirement for the sky Q mini boxes to run off the poor mesh signal I have at present and they will all work fine as long as the BT discs are all receiving a good wifi connection from the main BT router?  Is that 100% correct? 

Sorry, not the best at this tech stuff. 

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Hi @stevenh73 

If your minis are connecting to your Disc Network by Ethernet then the main Q box must also be connected to the disc network by Ethernet.

It's all to router or all to discs on 3rd party broadband when using Ethernet.

You cannot have some boxes on discs and some on the router 

[stevenh73]

@oldfella 

My main Sky Q hub is Ethernet wired to the BT  router. My discs are only used as wifi boosters around the house at present.
Are you saying that if I Ethernet wire my mini boxes to the wifi discs then my main Sky Q hub will also need to be Ethernet wired to a new disc and can't be connected directly to the BT router? 

[oldfella]

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@stevenh73 wrote:

@oldfella 

My main Sky Q hub is Ethernet wired to the BT  router. My discs are only used as wifi boosters around the house at present.
Are you saying that if I Ethernet wire my mini boxes to the wifi discs then my main Sky Q hub will also need to be Ethernet wired to a new disc and can't be connected directly to the BT router? 

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Yes Exactly @stevenh73 

If you want to Ethernet the Q boxes to your Discs then it must be all Boxes connected to discs.

On Ethernet all Boxes must be connected to the same network by the same method.

As I said in my post if using Ethernet, it's all boxes to discs or all boxes to router.

When all boxes are connected by Ethernet you can then switch off all Q box WiFi.

[PandJ2020 · Accepted solution]

To confirm all of my Q boxes are connected to disc via Ethernet.

in fact, two of my minis are connected to one disc using small USB-powered switch.