Sky Q mini box apps not working

[Dee531]

Hi, my Sky Q mini box shows all apps available and will load the apps but when we try and watch anything it wil start but then buffer and stall.  This happens on them all. 

I have updated the software and refreshed the apps but no change and all the sky Chanel's work fine.  

I know it sounds like a network connection issue but the box is connected to the main Q box correctly and network connection is excellent.   

Any help or suggestions greatly appreciated.  
Thanks

[Greenfingers001]

Hi there @Dee531 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Dee531 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.