Sky Q mini - apps buffering - annoying

[Jo+John]

Hi,

Has anyone else had apps (Disney+, Apple) buffering when trying to watch something?

I've had a BT engineer to check the router and all is fine.  My Q box is okay and I've rebooted both, refreshed apps and it is still the same.

The Q mini box is in a room that has an outside wall between the Q box and the mini Q box, I can't ethernet connect it.  Is there a booster you can get for the Q mini as I know the Sky Q box creates its own signal.

Thanks,

Jo

[bemak187]

@Jo+John  The mini box only connects to the main q box not your router.  If the connection is not great between the mini and the main Q boxes you will get issues.  I assume that the apps all work ok on the main box?  Ethernet is always the best solution but if you are unable to run it there is a  booster that can be installed.  You will need to contact Sky and have an engineer come out, I think the Q boosters require a site visit.

[Jo+John]

Thanks for the quick reply, I have booked an engineer.