Sky Q main box

[Sandymac]

My Sky Q box keeps cutting out.  I've just had a new box installed, new HDMI cable, it's a new tv I have . I used to see the picture frozen on screen and get a buzzing sound from the box,  I only get the buzzing sound now....no frozen picture.  I have  disabled the ECO  mode that cuts the picture out after a while in case this the fault lay there.  I have had several new boxes in the past. This issue still persists.   Any advice would be appreciated. 

[Brill+Gill]

Hi @Sandymac, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141