@PMB1944 It's not Sky's fault it will be down to weak passwords or the user clicking on suspect social media links.
You need to ensure that all passwords are secure, and not easy to guess, don't ever click on links offering items at reduced prices as many are scam links designed to obtain such things as your netflix login.
https://www.sky.com/help/articles/fixing-problems-with-netflix-netflix-wrong-language
You can setup 2FA within netflix that will send a code to your email whenever anyone tries to access your netflix account outside of any devices you currently have.
As it's happened before the issue is cleary down to users not doing enough to secure their accounts.
You can secure your netflix account here https://www.netflix.com/account
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
