Sky Q main box freezing

[Jamielee15]

Had my sky q box since Feb 2017, and very recently it keeps freezing no matter what I'm watching. This happens at least once a week, sometimes more. No issues with anything else (internet, signal etc.). Only way to resolve the issue is to turn it off at the mains and reboot. Could it be that the box is getting old and needs replacing?

[Laing1]

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@Jamielee15 wrote:

Had my sky q box since Feb 2017, and very recently it keeps freezing no matter what I'm watching. This happens at least once a week, sometimes more. No issues with anything else (internet, signal etc.). Only way to resolve the issue is to turn it off at the mains and reboot. Could it be that the box is getting old and needs replacing?

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@Jamielee15 You could try resetting the settings in the Q boxes hidden menu.
To enter the hidden menu press the home button and scroll down to settings but do not select settings.
With settings highlighted press 0 0 1
Only Carry out the first Reset being Reset Settings as the others will wipe all recordings.
After the reset you will have to re-pair your remote assuming you are using a bluetooth remote by pressing 1 and 3 together on the remote