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Discussion topic: Sky Q losing WiFi connection

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This message was authored by Sho73 This message was authored by: Sho73

Sky Q losing WiFi connection

Since getting a 3rd sky Q mini box, every time we switch our TVs on we get the message that there is no WiFi connection. It was fine until I connected the new mini box. Every morning we have to go to settings on the main box and put the password in to reset and if you want to use the other tvs you have to reconnect those again to the main box. Such a pain! We wanted to change to sky glass but couldn't have the pay in installments deal in the Isle of Man so ended up renewing sky q contract for 18 months to get discounts but wish I hadn't bothered now 🙄

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This message was authored by Chodley This message was authored by: Chodley

Re: Sky Q losing WiFi connection

Posted by a Superuser, not a Sky employee. Find out more

Did you do a full network reset on the Q box or just re-enter the wifi details? Might be worth a try.

 

Adding an extra mini will have probably changed how your Q does its network mesh.

 

But honestly, there are SO MANY questions on this topic, and I just answer them with "find a way to use ethernet" now. The Q's wifi is simply not fit for purpose. Yeah it works ok in some scenarios but it fails consistently in so many. It shouldn't be this hard.

 

This is my setup

Sky Mesh Setup.png

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