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Discussion topic: Equipment return

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This message was authored by: victoriaking76

Message posted on ‎06 Apr 2023 11:39 AM

Equipment return

Hi, 

I need to return a Sky q box, router and remote. You have sent me 2 boxes which are not big enough. I requested a bigger box but the same size one was sent again?! 

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This message was authored by: lettice

Message posted on ‎06 Apr 2023 11:50 AM

Re: Equipment return

Posted by a Superuser, not a Sky employee. Find out more

You can send the equipment back in your own packaging or tape the two boxes you have together.

All the information about returning equipment, using your own packaging and printing off your own labels is here;
https://www.sky.com/help/articles/return-tv-broadband-t2

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Sky Stream with two pucks (former Sky Q and Sky+ customer).
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