Sky Q loses internet connection at 7pm every day.

[Richardwheels]

So, my Sky Q has been behaving rather strangely for the past few weeks in that it loses internet connection every day at exactly the same time. 

I have tried rebooting my Asus Zenwifi AX router and rebooting the box, this did not help.

I have tried the Powerline approach this didn't help.

Standby is set to off 

It is all very strange.....

[oldfella]

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@Richardwheels wrote:

So, my Sky Q has been behaving rather strangely for the past few weeks in that it loses internet connection every day at exactly the same time. 

I have tried rebooting my Asus Zenwifi AX router and rebooting the box, this did not help.

I have tried the Powerline approach this didn't help.

Standby is set to off 

It is all very strange.....

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Hi @Richardwheels 

There is no Off for Standby.

Its either

• ECO
• Active 
• Or None.

When in None it's still necessary to switch the box into Standby with the remote when not in use (to amber led)

Anything (like heating) kick in at this time.

[Richardwheels]

To confirm Standby is set to None and I do manually put the box into Standby when not in use. To my knowledge there is nothing special that happens such as heating coming on at this time. 

As I say this has only started happening in the past few weeks - since I returned from four weeks overseas on holiday. 

[TimmyBGood]

@Richardwheels 

As @oldfella indicates, a classic cause of such a disconnection is the timer activation of a 'noisy' electrical device such as a circulation pump: when these start to go bad they can throw off an alarming amount of EMF (or simply cause a local power 'blip')

[oldfella]

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@Richardwheels wrote:

To confirm Standby is set to None and I do manually put the box into Standby when not in use. To my knowledge there is nothing special that happens such as heating coming on at this time. 

As I say this has only started happening in the past few weeks - since I returned from four weeks overseas on holiday. 

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Hi @Richardwheels 

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[Richardwheels]

Thanks - will give this a go and let you know the outcome.