Discussion topic: Sky Q keeps dropping internet connection
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Message posted on 02 Apr 2025 07:42 PM
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Sky Q keeps dropping internet connection
Hi why is my sky Q box constantly dropping my internet connection. I have to add my password in everyday. Sometimes twice a day. WiFi connection is fast and works on all other devices fine.
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All Replies
Message posted on 03 Apr 2025 10:48 AM
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Re: Sky Q keeps dropping internet connection
Hi there @Sassy72 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Message posted on 06 Apr 2025 05:50 PM
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Re: Sky Q keeps dropping internet connection
Have had nothing back.
Message posted on 06 Apr 2025 08:21 PM
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Re: Sky Q keeps dropping internet connection
Basically q's wifi is hopeless
you can try doing a network reset on the main box and then re-attach the minis and hope that stabilises it for a while.
or use powerlines or direct ethernet connections.
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