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Discussion topic: Sky Q keeps dropping internet connection

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This message was authored by: Sassy72

Sky Q keeps dropping internet connection

Hi why is my sky Q box constantly dropping my internet connection. I have to add my password in everyday. Sometimes twice a day. WiFi connection is fast and works on all other devices fine.

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This message was authored by: Greenfingers001

Re: Sky Q keeps dropping internet connection

Hi there @Sassy72 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

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This message was authored by: Sassy72

Re: Sky Q keeps dropping internet connection

Have had nothing back.

This message was authored by: Chodley

Re: Sky Q keeps dropping internet connection

Posted by a Superuser, not a Sky employee. Find out more

Basically q's wifi is hopeless

 

you can try doing a network reset on the main box and then re-attach the minis and hope that stabilises it for a while.

 

or use powerlines or direct ethernet connections.

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