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Discussion topic: Sky Q freezing

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This message was authored by: DaveC250

Message posted on ‎19 Apr 2024 02:43 PM

Sky Q freezing

Recordings are freezing and losing sound. Especially in UHD. 

When fast forwarding it keeps jumping back. Also very laggy. I have disconnected the power and restarted the box but this didn't fix it. 

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Message posted on ‎19 Apr 2024 03:30 PM

Re: Sky Q freezing

@DaveC250Is watching live TV ok?

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Message posted on ‎19 Apr 2024 04:12 PM

Re: Sky Q freezing

Yes live tv is ok. 

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Message posted on ‎19 Apr 2024 10:55 PM

Re: Sky Q freezing

@DaveC250 To be honest sounds like the hard drive in box is on the way out.  Do you have a lot of stuff recorded/saved?

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Message posted on ‎20 Apr 2024 06:14 AM

Re: Sky Q freezing

Yes quite a lot. I called sky yesterday and they went through some sort of reset with me. It was ok for a little while. 
but playing up again now. 

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