Discussion topic: Sky Q freezing

Reply

This message was authored by DaveC250

Recordings are freezing and losing sound. Especially in UHD.

When fast forwarding it keeps jumping back. Also very laggy. I have disconnected the power and restarted the box but this didn't fix it.

Reply

All Replies

This message was authored by bemak187

@DaveC250Is watching live TV ok?

This message was authored by DaveC250

Yes live tv is ok.

This message was authored by bemak187

@DaveC250 To be honest sounds like the hard drive in box is on the way out. Do you have a lot of stuff recorded/saved?

This message was authored by DaveC250

Yes quite a lot. I called sky yesterday and they went through some sort of reset with me. It was ok for a little while.
but playing up again now.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes