Sky Q freezing and skipping

[mae41]

My Sky Q just randomly freezes then skips back a couple seconds, plays to same spot and freezes again in a neverevding loop. You have to change the channel to get it to stop. Its really annoying when you are trying to watch live because when you get back to the channel you want, you cannot rewind what you have missed. 

[Tom-W19]

Hi mae41

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.