Sky Q disconnections *ethernet connection*

[Beedeeaitch]

Hi all

I've seen similar posts but nothing exact, but essentially sky Q box hardwired to a tp link router through a virgin media hub on modem mode. I'm getting frequent d/c's that are often only for a second or two, but enough to interrupt service. Box in general is slow to access guide, store etc etc. Using a scanner there appears to be a 100% packet loss ( see pic) and tbh I'm totally baffled. I have other devices hardwired and other devices on WiFi which are totally fine connecting wise.......any help or thoughts would be appreciated

 

[Chodley]

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@Beedeeaitch wrote:

Hi all

I've seen similar posts but nothing exact, but essentially sky Q box hardwired to a tp link router through a virgin media hub on modem mode. I'm getting frequent d/c's that are often only for a second or two, but enough to interrupt service. Box in general is slow to access guide, store etc etc. Using a scanner there appears to be a 100% packet loss ( see pic) and tbh I'm totally baffled. I have other devices hardwired and other devices on WiFi which are totally fine connecting wise.......any help or thoughts would be appreciated

 

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Is wifi fully disabled on the Q?

[Beedeeaitch]

Yes. I've only recently tried that. This appears to be a relatively new issue, when i say new as in 4-5 weeks. I have a sky booster box too which I've had for years, I tried disconnecting that last night to see if there was any conflicts with that, also fitted a brand new cat6e ethernet cable yesterday