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Discussion topic: Sky Q connectivity

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This message was authored by: Jeffs77

Sky Q connectivity

How long does a sky Q box last......mines starting to get slower and keep having to reconnect the mini boxes event though no issues with WiFi?
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This message was authored by: Ecosse

Re: Sky Q connectivity

I've had mine for 3 years now and do a full reboot around every 3 months to clear out any cobwebs.

 

I'd suggest fully rebooting both the router and the Sky Q main box & minis.

Unplug all of them, same time, from the wall for at least 30 seconds.

Plug back in the router only, get it up and running, and run a speed test on your mobile. Now plug back in the Sky Q box, go to settings, and reset the network settings section. Then scan for your router, add in your password, and hopefully, you're back up and running.  Now turn on the minis and re-pair to the main Q box.

 

EDIT:  How full is your HDD?  Obviously, the fuller HDDs will impact the performance of the boxes.

Good luck.


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Samsung UE49MU7070XX - Samsung MS550 Soundbar+ with 9000S Rears
Sky Q 2Tb + 3 Minis - BT Full Fibre 900
This message was authored by: Laing1

Re: Sky Q connectivity

Posted by a Superuser, not a Sky employee. Find out more

@Jeffs77 wrote:
How long does a sky Q box last......mines starting to get slower and keep having to reconnect the mini boxes event though no issues with WiFi?

@Jeffs77 had my current bos since October 2017 and no problems at all with nothing wrong with the previous box I had as well only swapped as I was trialling the V2 box 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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