Sky Q connectivity issue

[Rob2907]

Since yesterday afternoon my main Sky Q box is having issues connecting to the internet despite it saying it has a good connection to the Sky Broadband router.

The internet is working as expected on all other devices connected 

[Addie15]

Hi there, Rob2907. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147