Sky Q connection too three

[John7-4]

Hi,,we recently had three broadband installed its the T3000 router and everything was going fine until yesterday when the broadband dropped and when it came back on all except sky q box reconnected...we have tried connecting via WiFi and ethernet cable but no joy..the sky q connects too my phone hotshot easily but will not connect too the router in any way...tried all the online steps of resetting both etc still no luck...any help please 

[Deb3000]

Try temporarily disabling the 5GHz on the router.  Once the box connects you can turn it back on.

[JimM1]

@John7-4 Are you not looking at three as the router problem and nothing to do with sky Q, think you are going the wrong tract, sky Q is working on the phone so it's working, three is not so it's three with the issue?

Would say so @Deb3000 but OP posted tried the holly grail with ethernet plugged in.

[John7-4]

Guys was just on another thread and bingo I got sorted...we have 2 tp link powerline adapters connecting router too bedrooms...turned both off and broadband connected perfectly...then we tried connecting 1 at a time and we have now identified that 1 powerline adapter was causing all the chaos,( maybe faulty)...anyway sorted now and hope this helps somebody else..thanks too the guys for replies much appreciated 

[JimM1]

@John7-4 Are you doing the powerline to get Ethernet connection's to the Sky Boxes, always good to know the whole picture.

[John7-4]

Hi jim yes using powerline too connect mini boxes via ethernet cables...1 of the boxes was also being used working from home family member on their laptop..funny thing is I disconnected all the ethernet cables except sky q one and didn't work that way...but as soon as I powered off the powerline boxes...bingo

[GD1]

@John7-4  Thread moved to Sky Q bpoard as your issue is unrelated to Sky broadband where you originally posted this.