Sky Q boxes need unplugging every time!

[spalden]

I have a sky Q box and 2 sky minis that I've been running fine for a couple of years without too many problems. 

But now, all 3 of my boxes have stopped turning on initially with the remote, they need to be switched off at the plug and reconnected every time I want to watch TV. 

If I switch off the main Sky Q box at the plug, then do the same with the mini, it will go through the whole reconnecting process  and when that's done, it's absolutely fine. I can switch it off with the remote and switch it straight back on again but if it's left off for more than a couple of hours, I come back to it and it has to be unplugged and reconnected again. 

If I just switch off the mini at the plug, I can then turn it on with the remote but it will fail to connect unless I also go and unplug the main box as well. It's a right pain in the backside, particularly as one of my sky mini boxes is up in the bloody loft!

Very strange that all 3 boxes have developed exactly the same fault at exactly the same time 🤔

Any suggestions please?

[Mr+Flibbles+86]

Hi there @spalden , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Thanks for chatting to us @spalden . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[RDC87]

I've had this issue, as have many others for months.  I've changed box and change leads and hdmi socket. Clearly a Q box issue which is ridiculous given how much we pay😡😡😡

[Chodley]

Box isn't rebooting properly after its nightly power cycle. When mine did this I had to get a new box but try the usual reset things first.

https://www.sky.com/help/articles/sky-box-problems

[DrewHewitt]

I'm having a similar issue, is there a way to fix it?

[Chodley]

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@DrewHewitt wrote:

I'm having a similar issue, is there a way to fix it?

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Did you read the post above yours?