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Discussion topic: Sky Q box
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This message was authored by: Davey9
Message posted on 29 May 2026 08:33 PM
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Sky Q box
Sky Q box keeps freezing when watching recordings it also keeps disconnecting from WiFi
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This message was authored by: stereohaven
Posted by a Superuser, not a Sky employee.
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Message posted on 30 May 2026 12:09 AM
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Re: Sky Q box
@Davey9 wrote:Sky Q box keeps freezing when watching recordings it also keeps disconnecting from WiFi
Best place to start is the standard troubleshooting steps here: https://www.sky.com/help/articles/sky-box-problems
At the very least, if it doesn't resolve your issue, it should give you an avenue to get an engineer or box swap if needed.
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sky Q | sky Mobile | EE Full Works FTTC | LG B6 OLED | SONOS Beam 2
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Please Note: I am not a sky employee, just a customer the same as you.
sky Q | sky Mobile | EE Full Works FTTC | LG B6 OLED | SONOS Beam 2
If you found my post helpful, please give it a like.
If my post helps solve your issue, please use Mark as Answer to assist others.
Please Note: I am not a sky employee, just a customer the same as you.
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