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Discussion topic: No Internet

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Avatar for Werrin
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This message was authored by: Werrin

Message posted on ‎29 May 2026 09:34 PM

No Internet

So, having upgraded to full fibre i expected an improved Broadband, Internet, Sreaming experience. I am sadly disappointed. My TV keeps buffering and telling me I have no internet connection, every few minutes. Thinking that the move from Virgin 6 years ago was a mistake. Sky have suggested a change to Sky Glass as TV Sky Q no longer in contract. Today I am thinkung a different provider might be a beþer optoon. Thoughts?
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Avatar for stereohaven
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Superuser
This message was authored by: stereohaven

Message posted on ‎30 May 2026 12:03 AM

Re: No Internet

Posted by a Superuser, not a Sky employee. Find out more

I did type a long reply to this but @GD1 moved it before I finished.

 

I believe this has now been moved to the wrong forum as I think this is a network connection issue relating to Sky Q, but I'm not writing it all out again, sorry!

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LG B6 OLED 55” | LG UP75 LCD 43” | sky Q | sky Mobile | VOXI Mobile | SONOS Beam 2 | Apple TV 4K | EE Full Works FTTC
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Superuser
This message was authored by: GD1

Message posted on ‎30 May 2026 12:08 AM

Re: No Internet

Posted by a Superuser, not a Sky employee. Find out more

@Werrin  You mention Streaming in your post.

 

Which TV service do you have from Sky?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Superuser
This message was authored by: stereohaven

Message posted on ‎30 May 2026 12:12 AM

Re: No Internet

Posted by a Superuser, not a Sky employee. Find out more

Original post says:

 

@Werrin wrote:
...Sky have suggested a change to Sky Glass as TV Sky Q no longer in contract.

 

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LG B6 OLED 55” | LG UP75 LCD 43” | sky Q | sky Mobile | VOXI Mobile | SONOS Beam 2 | Apple TV 4K | EE Full Works FTTC
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