Sky Q box

[Elizabeth1959]

My sky cue box is not working 

[Daniel0210]

@Elizabeth1959 

Some more details other than 'not working' may help us to help you. 

[Melliel68]

My sky q isnt working either. All the status are ticked but it is saying there is a technical fault and waiting for tv schedule. 

[Daniel0210]

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@Melliel68 wrote:

it is saying there is a technical fault and waiting for tv schedule. 

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@Melliel68 

Try the troubleshooting on this link.

https://www.sky.com/help/articles/there-is-a-technical-fault-with-this-channel 

[Melliel68]

Thank you. It has reset it but now the remote won't move anything on the screen!! So I can't get it off the blue screen with the info about accessibility on Sky q click settings or skip and set up later!! 

[Melliel68]

Upstairs boxes are now fine! We are going to turn on and off again and see what happens......

[Daniel0210]

@Melliel68 

Sky have suggested the following...

• Unpair their Sky Q remote from the box by holding 4&6
• Wait for the remote to flash
• Then dismiss the information screen "Skip & set up later"
• Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control the TV.

[Melliel68]

Amazing! Thank you! All sorted 😄