Sky Q box will not start. Loops through reboot hello screen over and over

[GeneralGary]

Came to watch the tv this evening and the sky Q box will not load. Just loops though the reset screens, over and over. How do you reolve?

[oldfella]

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@GeneralGary wrote:

Came to watch the tv this evening and the sky Q box will not load. Just loops though the reset screens, over and over. How do you reolve?

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Hi @GeneralGary 

Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on
If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box.

[GeneralGary]

Thank you! How long will I be without TV? There's an important tournament happening and the British GP!