Sky Q box wil not go into standby mode

[RussellPeacock]

box was set up by a sky engineer last week. Remote now controls tv, sound  bar and Q box. All functions work except the Q box does not go into standby via the remote, either on 3 second press and

hold or a short press.  Neither does it go into standby when i press the standby button on the box itself.  Will try a full reset but has this happened to anyone else? 

[Quoman7]

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@RussellPeacock wrote:

box was set up by a sky engineer last week. Remote now controls tv, sound  bar and Q box. All functions work except the Q box does not go into standby via the remote, either on 3 second press and

hold or a short press.  Neither does it go into standby when i press the standby button on the box itself.  Will try a full reset but has this happened to anyone else? 

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Hi @RussellPeacock Try rebooting your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

[RussellPeacock]

Hi, thx for response. Have tried that and what it seems to be is that the box DOES go into standby but that the light remains green. so I guess no further action needed.