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[Ryan+Mo+1992]

I cancelled Sky TV in May 2024 and have now returned 2 weeks later. I have kept the same package as previously but I am receiving this message when I try to download any content from bbc, itv, gold etc. I have signature so not sure what the issue is. I also have HD but won't even download in SD. I have also realised I'm unable to download the movies I've previously purchased. 'Because of a technical fault, your download couldn't be completed'. I have already spoken to an engineer who completed a reset and the problem is still there. Any suggestions please?

[Ryan+Mo+1992 · Accepted solution]

Called Sky back and error has now been fixed.