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Discussion topic: Sky Q box wifi

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This message was authored by SOOKIE+D This message was authored by: SOOKIE+D

Sky Q box wifi

Why does my phone (or other device) right next to my sky box get a WiFi download speed of 70+Mbps...but checking speed via Netflix app on Sky (as suggested) says only 8 Mbps? Seems like WiFi speed is absolutely fine in house but not to sky boxes.  Can't use Ethernet as too far from router. Seen people suggesting power line things - what are these, might they help and what do I do them with them? I've been a loyal sky customer for over 20 years but I'm sick of it not working anymore - channel 4 app unwatchable as buffering so much and downloads take hours. Never used to have these problems even though my WiFi is much much faster now. 

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This message was authored by nigea99 This message was authored by: nigea99

Re: Sky Q box wifi

Posted by a Superuser, not a Sky employee. Find out more

@SOOKIE+D wrote:

Why does my phone (or other device) right next to my sky box get a WiFi download speed of 70+Mbps...but checking speed via Netflix app on Sky (as suggested) says only 8 Mbps? Seems like WiFi speed is absolutely fine in house but not to sky boxes.  Can't use Ethernet as too far from router. Seen people suggesting power line things - what are these, might they help and what do I do them with them? I've been a loyal sky customer for over 20 years but I'm sick of it not working anymore - channel 4 app unwatchable as buffering so much and downloads take hours. Never used to have these problems even though my WiFi is much much faster now. 


hi @SOOKIE+D 

 

Who is your internet provider - if it is not SKY (which I am guessing it isn't) then your SKY Q box will only connect to your router using the 2.4GHz wifi  band, wheras your other devices may be using the the higher speed 5GHz band - thus there may be a problem with your 2.4GHz signal where your box is.

 

Powerline adapters are devices which let you use your mains wiring to be used as ethernet connections -  you use a short ethernet connection to a powerline adapter at each end and the mains cable in between acts like you had an ethernet cable running the whole distance 

SOOKIE+D
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This message was authored by SOOKIE+D This message was authored by: SOOKIE+D

Re: Sky Q box wifi

Hi, thanks for your reply. Yes, it's BT broadband now. Is the issue with the router something I can do anything about? (or am I better just cutting my losses and investing in some power line connectors)

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