31 Mar 2024 10:37 PM
Why does my phone (or other device) right next to my sky box get a WiFi download speed of 70+Mbps...but checking speed via Netflix app on Sky (as suggested) says only 8 Mbps? Seems like WiFi speed is absolutely fine in house but not to sky boxes. Can't use Ethernet as too far from router. Seen people suggesting power line things - what are these, might they help and what do I do them with them? I've been a loyal sky customer for over 20 years but I'm sick of it not working anymore - channel 4 app unwatchable as buffering so much and downloads take hours. Never used to have these problems even though my WiFi is much much faster now.
01 Apr 2024 10:11 AM - last edited: 01 Apr 2024 10:12 AM
Posted by a Superuser, not a Sky employee. Find out more
@SOOKIE+D wrote:
Why does my phone (or other device) right next to my sky box get a WiFi download speed of 70+Mbps...but checking speed via Netflix app on Sky (as suggested) says only 8 Mbps? Seems like WiFi speed is absolutely fine in house but not to sky boxes. Can't use Ethernet as too far from router. Seen people suggesting power line things - what are these, might they help and what do I do them with them? I've been a loyal sky customer for over 20 years but I'm sick of it not working anymore - channel 4 app unwatchable as buffering so much and downloads take hours. Never used to have these problems even though my WiFi is much much faster now.
hi @SOOKIE+D
Who is your internet provider - if it is not SKY (which I am guessing it isn't) then your SKY Q box will only connect to your router using the 2.4GHz wifi band, wheras your other devices may be using the the higher speed 5GHz band - thus there may be a problem with your 2.4GHz signal where your box is.
Powerline adapters are devices which let you use your mains wiring to be used as ethernet connections - you use a short ethernet connection to a powerline adapter at each end and the mains cable in between acts like you had an ethernet cable running the whole distance
01 Apr 2024 03:34 PM
Hi, thanks for your reply. Yes, it's BT broadband now. Is the issue with the router something I can do anything about? (or am I better just cutting my losses and investing in some power line connectors)
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