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Discussion topic: Sky Q box series link issues.

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This message was authored by: Hodgy515

Sky Q box series link issues.

Hi,

Fir the past few weeks my Sky Q box will not record series linked programmes. This applies to all programmes I try to series link. When I set the programme to record in series link, the series link icon shows in my scheduled programmes ok. However, the prigramme is only recorded on the one day I set it for so I have to set record each day for each programme! I was previously a BT broadband customer and it was happening then but I have recently changed to Sky. The problem persists despite having rebooted the modem, rebooted the Sky box following the protocols. I wonder if anyone has a solution before I contact Sky and arrange an engineer visit. Thanks 🙏 

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This message was authored by: nigea99

Re: Sky Q box series link issues.

Posted by a Superuser, not a Sky employee. Find out more

@Hodgy515 wrote:

Hi,

Fir the past few weeks my Sky Q box will not record series linked programmes. This applies to all programmes I try to series link. When I set the programme to record in series link, the series link icon shows in my scheduled programmes ok. However, the prigramme is only recorded on the one day I set it for so I have to set record each day for each programme! I was previously a BT broadband customer and it was happening then but I have recently changed to Sky. The problem persists despite having rebooted the modem, rebooted the Sky box following the protocols. I wonder if anyone has a solution before I contact Sky and arrange an engineer visit. Thanks 🙏 


hi @Hodgy515 

 

Is it definitely not recording future episodes or is it that you are looking the record icon  & future episodes in te scheduled list?

 

SKY Q does not show all episodes to be recorded.

 

It only shows the next episode & only when that starts does it set the Record icon/link and show in scheduled for the next episode only

 

Thus you are most likely to only see one episode listed in scheduled and at max 2

 

This is different to every other system I have used and can confuse.

 

I have always wished they showed all episodes that are linked for the TV Guide window (i.e. a week) but for some strange reason they did their way. 

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This message was authored by: Hodgy515

Re: Sky Q box series link issues.

Thanks, but I have not had this issue until a few weeks ago. Every time the record series item was shown when I set record, then when I check the schedule it's not shown and the programme didn't record.

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